Frequently Asked Questions

What payment options are available and are they secure?

We provide the option to pay with nearly all types of credit cards and PayPal. We don't personally handle your payment details - we use our payment processors (Stripe and PayPal) to receive and process payments, and have done so for years. Stripe is the best in the business.

Will Shield slow down my site?

Simply put, no, it wont. Any plugin added to a WordPress site adds to the load, but with Shield being so big, we've had to design it to be as efficient and performant as possible. We use it on all our sites too, so the last thing we want is to slow down our sites, nevermind those of our customers. We take performance seriously and have optimised Shield functionality to operate in the background, or after pages have loaded, except when it's a bad bot - then we kill it early!

Could Shield lock ME out of my site?

Shield doesn't play favourites - it assumes all visitors could be a potential threat. This means that if you accidentally trigger Shield's defenses, and you do it repeatedly, you may get locked out. But don't worry, Shield also offers ways to unblock your IP. This is all documented in our helpdesk portal, and with ShieldPRO you'll have access to our team who can guide you every step of the way.

There are a lot of options, where should I get started?

Shield Security is a big WordPress plugin with lots of features and options. It can be overwhelming if you're not familiar with it. But don't worry, you don't have to do everything all at once. Take your time, work through it, explore features, read the help articles and of course, reach out to our support team who can help guide you.

Does Shield change any core files, like .htaccess?

This is one of the founding tenets of Shield - to never edit core WordPress files, like the .htaccess file. Part of our motivation to build Shield was because so many other security plugins didn't take the due care required when modifying critical files like this, and they took down websites when they got it wrong.

What Tax do I have to pay at Checkout?

By law we're required to collect taxes, but only in certain regions. If you're coming from the UK, you'll pay the standard rate of tax (20% at the time of writing). If you're in Europe, you'll pay the standard rate of tax for your paritcular location. You may supply your registered Tax Number/ID to remove Taxes from your checkout.